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(5)Tj ET /F2 12 Tf BT 1 0 0 1 392.28 193.87 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 423.61 193.87 Tm (6)Tj ET /F2 12 Tf BT 1 0 0 1 454.95 193.87 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 486.28 193.87 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 517.6 193.87 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 548.96 193.87 Tm (0)Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 7 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (2)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.28 Tm (Information about the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 31.2 746.8 m 274.61 746.8 l S 0.001 w 1 1 1 RG 20.58 w 276.86 746.8 m 580.25 746.8 l S 0.001 w 0.95294 0.95294 0.95294 RG 73.32 w 31.2 697.6 m 274.61 697.6 l S 0.001 w 1 1 1 RG 73.32 w 276.86 697.6 m 580.25 697.6 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 648.4 m 274.61 648.4 l S 0.001 w 1 1 1 RG 20.58 w 276.86 648.4 m 580.25 648.4 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 625.57 m 274.61 625.57 l S 0.001 w 1 1 1 RG 20.58 w 276.86 625.57 m 580.25 625.57 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 602.74 m 274.61 602.74 l S 0.001 w 1 1 1 RG 20.58 w 276.86 602.74 m 580.25 602.74 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 579.91 m 274.61 579.91 l S 0.001 w 1 1 1 RG 20.58 w 276.86 579.91 m 580.25 579.91 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.82 m 582.46 659.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.98 m 582.46 636.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 614.16 m 582.46 614.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.33 m 582.46 591.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 758.22 m 582.46 758.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.82 m 582.46 659.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.98 m 582.46 636.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 614.16 m 582.46 614.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.33 m 582.46 591.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 568.49 m 582.46 568.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 759.29 m 30.07 567.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 275.73 759.29 m 275.73 567.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 759.29 m 581.38 567.42 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 742.03 Tm (Name of care home:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 742.03 Tm (West Bank Residential Home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 719.2 Tm (Address:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 719.2 Tm (Walford Road )Tj ET /F2 12 Tf BT 1 0 0 1 279.71 701.62 Tm (Ross-on-Wye)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 684.04 Tm (Herefordshire)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 666.46 Tm (HR9 5PQ)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 643.63 Tm (Telephone number:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 643.63 Tm (01989562741)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 620.8 Tm (Fax number:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 620.8 Tm (01989562741)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 597.97 Tm (Email address:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 597.97 Tm (helen@skirosetta.com)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 575.14 Tm (Provider web address:)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 539.2 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 519.71 m 353.25 519.71 l S 0.001 w 1 1 1 RG 20.58 w 355.5 519.71 m 565.9 519.71 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 451.21 m 353.25 451.21 l S 0.001 w 1 1 1 RG 20.58 w 355.5 451.21 m 565.9 451.21 l S 0.001 w 0.95294 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0 d /F2 12 Tf BT 1 0 0 1 34.05 514.93 Tm (Name of registered provider\(s\):)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 514.93 Tm (West Bank Residential Home Ltd)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 492.11 Tm (Name of registered manager \(if applicable\))Tj ET /F2 12 Tf BT 1 0 0 1 34.05 469.27 Tm (Ms )Tj ET /F2 12 Tf BT 1 0 0 1 54.64 469.27 Tm (Judith Rosalind )Tj ET /F2 12 Tf BT 1 0 0 1 149.97 469.27 Tm (Powell)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 446.45 Tm (Type of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 446.45 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 423.61 Tm (Number of places registered:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 423.61 Tm (36)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 404.67 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 66.24 w 32.32 361.23 m 564.47 361.23 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 373.77 m 567.8 373.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 350.93 m 567.8 350.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 396.6 m 567.8 396.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 373.77 m 567.8 373.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 350.93 m 567.8 350.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 328.11 m 567.8 328.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 397.67 m 30.07 327.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 374.84 m 298.32 327.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 352.01 m 432.52 327.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 397.67 m 566.72 327.03 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 380.41 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 357.58 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 357.58 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 334.75 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 436.5 334.75 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 313.32 m 297.25 313.32 l S 0.001 w 20.58 w 299.5 313.32 m 429.25 313.32 l S 0.001 w 20.58 w 431.5 313.32 m 565.9 313.32 l S 0.001 w 35.16 w 31.2 283.2 m 297.25 283.2 l S 0.001 w 35.16 w 299.5 283.2 m 429.25 283.2 l S 0.001 w 35.16 w 431.5 283.2 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S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 138.21 m 568.1 138.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 183.88 m 567.8 183.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 161.04 m 568.1 161.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 138.21 m 568.1 138.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.49 m 568.1 42.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 184.95 m 30.07 41.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 184.95 m 566.72 41.41 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 167.69 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 144.86 Tm (The maximum number of service users who can be accommodated is: 36)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 122.03 Tm (The registered person may provide the following category of service only: Care Home )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 107.45 Tm (Only \(Code PC\); To service users of the following gender: Either; Whose primary care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 92.87 Tm (needs on admission to the home are within the following categories: Old age, not )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 78.29 Tm (falling within any other category \(OP\) Dementia \(DE\) 36 Mental Disorder, excluding )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 63.71 Tm (learning disability or dementia - over 65 of age - \(MD\(E\)\) 36 Physical Disability - over )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 49.13 Tm (65 years of age - \(PD\(E\)\) 36)Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 9 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 31.2 774.93 m 315.25 774.93 l S 0.001 w 1 1 1 RG 20.58 w 317.5 774.93 m 346.55 774.93 l S 0.001 w 20.58 w 348.8 774.93 m 377.9 774.93 l S 0.001 w 20.58 w 380.15 774.93 m 409.2 774.93 l S 0.001 w 20.58 w 411.45 774.93 m 440.55 774.93 l S 0.001 w 20.58 w 442.8 774.93 m 471.9 774.93 l S 0.001 w 20.58 w 474.15 774.93 m 503.2 774.93 l S 0.001 w 20.58 w 505.45 774.93 m 534.55 774.93 l S 0.001 w 20.58 w 536.8 774.93 m 565.9 774.93 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 568.1 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 763.52 m 568.1 763.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 787.43 m 316.37 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 787.43 m 347.67 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 787.43 m 379.02 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 787.43 m 410.32 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 787.43 m 441.67 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 787.43 m 473.02 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 787.43 m 504.32 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 787.43 m 535.67 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 787.43 m 567.02 762.44 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 770.16 Tm (Date of last inspection)Tj ET /F2 12 Tf BT 1 0 0 1 328.2 770.16 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 359.53 770.16 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 390.86 770.16 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 422.18 770.16 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 453.53 770.16 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 484.86 770.16 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 516.18 770.16 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 547.53 770.16 Tm (9)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 749.4 m 565.9 749.4 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 739.77 m 568.1 739.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 740.85 m 30.07 583.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 740.85 m 567.02 583.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 759.02 m 568.1 759.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 739.77 m 568.1 739.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 584.52 m 568.1 584.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 760.1 m 30.07 738.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 760.1 m 567.02 738.69 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 745.84 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 745.84 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 726.59 Tm (West Bank is a large detached period house in a quiet residential area. It is within )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 709.59 Tm (walking distance of Ross-on-Wye town centre, and is also on a bus route. The home is )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 692.59 Tm (registered to provide personal care for up to thirty-six people who are over sixty-five )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 675.59 Tm (years of age. West Bank has thirty-three bedrooms, most of which are en-suite. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 658.59 Tm (home is owned by Buckland Care Ltd.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 641.59 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 624.59 Tm (The Service User Guide does not contain information on the range of fees. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 607.59 Tm (schedule of fees for the home is available from the manager. Copies of this report can )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 590.59 Tm (be viewed at the home.)Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 11 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 745.27 Tm (What we found:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 691.53 w 31.2 389.44 m 580.26 389.44 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 736.33 m 582.46 736.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 737.41 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 737.41 m 581.38 41.47 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 720.15 Tm (This was an unannounced inspection. One inspector spent half a day at the home to look )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 705.57 Tm (at various aspects of the home and how people are cared for. We saw some parts of the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 690.98 Tm (building, and looked at some of the most important records such as those about care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 676.41 Tm (needs, medication and staff training. We were able to see staff supporting people and we )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 661.83 Tm (got a picture of day to day life in the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 647.24 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 632.66 Tm (We also received feedback from people who live in the home and from staff who returned )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 618.09 Tm (surveys to us.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 603.51 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 588.92 Tm (We looked in detail at the records for two people who live at the home. One person had )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 574.34 Tm (recently moved into the home, and we saw that an assessment of their needs had been )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 559.77 Tm (carried out before they moved in. This assessment included brief information about their )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 545.18 Tm (care needs, so that the home could be sure that it could meet the person's individual )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 530.6 Tm (needs.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 516.03 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 501.45 Tm (We found that care plans were generally detailed and informative. The manager told us )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 486.86 Tm (that she is in the process of changing all the care plans into a new format, which should )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 472.29 Tm (make it easier for staff to find the information they need. This new format will include )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 457.7 Tm (detailed information on each person's life history, so that staff have a greater )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 443.13 Tm (understanding of each person's needs.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 428.55 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 413.96 Tm (We saw that one person was at risk of not eating and drinking enough. The care plan )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 399.39 Tm (clearly told staff how to encourage the person to eat and drink. Records showed that the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 384.8 Tm (person had lost some weight, and the home had promptly sought the advice of the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 370.23 Tm (person's GP.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 355.64 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 341.07 Tm (One person had recently had several falls, but there was no risk assessment or care plan )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 326.48 Tm (to tell staff how to prevent this happening again. This is important, because falls in older )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 311.9 Tm (people can lead to serious injury and loss of mobility. We will be making a requirement )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 297.33 Tm (that the home carries out risk assessments and puts care plans in place for people who )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 282.74 Tm (are at risk of falling.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 268.17 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 253.59 Tm (We looked at the records which the home keeps to show how medication is managed. At )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 239.01 Tm (a previous inspection, we had been concerned about the safety of the storage and )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 224.43 Tm (administration of medication. The home has recently bought a second medication trolley, )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 209.85 Tm (so that medication is now stored safely and securely at all times. We observed a senior )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 195.26 Tm (staff member administering medication, and this was carried out in a hygienic and safe )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 180.68 Tm (manner.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 166.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 151.52 Tm (Although most medication records were accurate, we saw that there were gaps in the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 136.95 Tm (Medication Administration Record \(MAR\) chart for some creams and ointments, so it was )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 122.36 Tm (not possible to see if they had been given or not. It is important that medication records )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 107.79 Tm (give accurate information about whether or not medication has been administered, and a )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 93.21 Tm (reason if it has not been given.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 78.63 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 64.04 Tm (We saw that staff were kind and caring when supporting people at the home. Care staff )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 49.47 Tm (took time to explain any procedures to people, and were patient when people found it )Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 13 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 250.86 w 31.2 659.79 m 580.26 659.79 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 533.24 m 582.46 533.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 532.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 532.16 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 775.41 Tm (difficult to understand what was required of them.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 760.84 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 746.26 Tm (The manager has shown that she understands her responsibilities in respect of )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 731.67 Tm (safeguarding vulnerable people, and has appropriately reported any concerns using the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 717.09 Tm (Local Authority's procedures.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 702.52 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 687.93 Tm (During the inspection, some areas of the home were being redecorated, and the manager )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 673.35 Tm (was able to show that she understands the importance of providing an environment )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 658.78 Tm (which supports people with dementia.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 644.2 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 629.61 Tm (We looked at records for some members of staff and saw that staff had received the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 615.03 Tm (training they need to give them the skills and knowledge to carry out their roles.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 600.46 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 585.88 Tm (At the inspection the manager showed that she has a very good understanding of the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 571.29 Tm (needs of people with dementia, and that plans are in place to make improvements to the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 556.72 Tm (service, so that people will continue to receive a service which is responsive to their )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 542.14 Tm (individual needs.)Tj ET /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 515.17 Tm (What the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 515.17 Tm (does well:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 180.96 w 31.2 413.5 m 580.26 413.5 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 505.11 m 582.46 505.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 321.89 m 582.46 321.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 506.18 m 30.07 320.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 506.18 m 581.38 320.82 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 488.92 Tm (People's needs are assessed before they move into the home, so that staff know the care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 474.34 Tm (that needs to be provided.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 459.76 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 445.18 Tm (Care plans are regularly reviewed and updated to take into account people's changing )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 430.6 Tm (needs. The home seeks professional advice promptly when required.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 416.02 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 401.44 Tm (Medication is stored and administered safely.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 386.86 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 372.28 Tm (Staff are kind and caring, and have a good knowledge of the people they are caring for.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 357.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 343.12 Tm (The manager has a good understanding of the specialist needs of people with a dementia )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 328.54 Tm (illness.)Tj ET /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 301.58 Tm (What they could do better:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 64.32 w 31.2 258.23 m 580.26 258.23 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 291.51 m 582.46 291.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 224.94 m 582.46 224.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 292.59 m 30.07 223.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 292.59 m 581.38 223.86 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 275.33 Tm (People who are risk of falls do not always have an up to date risk assessment or care plan )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 260.74 Tm (in place to tell staff how to reduce the risk.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 246.16 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 231.59 Tm (Records of the administration of creams and ointments are not always accurate.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 206.63 Tm (If you want to know what action the person responsible for this care home)Tj ET /F2 12 Tf BT 1 0 0 1 483.55 206.63 Tm (is taking )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 190.63 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 16 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 36.25 w 29.47 752.7 m 564.97 752.7 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 773.08 m 568.3 773.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 734.58 m 568.3 734.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 774.15 m 27.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 754.9 m 423.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 754.9 m 468.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 754.9 m 495.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 754.9 m 540.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 774.15 m 567.22 733.5 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.75 759.89 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F2 12 Tf BT 1 0 0 1 429.75 740.64 Tm (Yes)Tj ET /F3 12 Tf BT 1 0 0 1 476.37 742.58 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 501.75 740.64 Tm (No)Tj ET /F3 12 Tf BT 1 0 0 1 548.37 742.58 Tm (5)Tj ET 0.95294 0.95294 0.95294 RG 124.56 w 32.32 615.67 m 564.97 615.67 l S 0.001 w 1 1 1 RG 20.58 w 31.2 564.8 m 91.05 564.8 l S 0.001 w 20.58 w 93.3 564.8 m 197.4 564.8 l S 0.001 w 20.58 w 199.65 564.8 m 289.45 564.8 l S 0.001 w 20.58 w 291.7 564.8 m 473.8 564.8 l S 0.001 w 20.58 w 476.05 564.8 m 566.1 564.8 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 577.3 m 30.07 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 577.3 m 567.22 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.3 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 577.3 m 92.17 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 577.3 m 198.52 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 577.3 m 290.57 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 577.3 m 474.92 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 680.2 m 568.4 680.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.4 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 553.39 m 568.3 553.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 681.28 m 30.07 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 609.85 m 92.12 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 609.85 m 198.52 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 609.85 m 290.62 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 609.85 m 475.02 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 681.28 m 567.32 575.14 l S 0.001 w [] 0 d /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 662.99 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 644.58 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 629.99 Tm (been met.)Tj ET /F2 12 Tf BT 1 0 0 1 95.57 629.99 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 104.02 629.99 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 615.41 Tm (Act 2000, )Tj ET /F2 12 Tf BT 1 0 0 1 96.58 615.41 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 597.59 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 594.59 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 594.59 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 594.59 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 594.59 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 582.45 Tm (action)Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 18 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 770.27 Tm (Requirements and recommendations from this inspection:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 754.85 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 108.12 w 32.32 692.47 m 564.97 692.47 l S 0.001 w 1 1 1 RG 20.58 w 31.2 649.83 m 91.05 649.83 l S 0.001 w 20.58 w 93.3 649.83 m 197.4 649.83 l S 0.001 w 20.58 w 199.65 649.83 m 289.45 649.83 l S 0.001 w 20.58 w 291.7 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/F2 12 Tf BT 1 0 0 1 234.56 742.03 Tm (Inspection Report)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 719.2 Tm (Author:)Tj ET /F2 12 Tf BT 1 0 0 1 234.56 719.2 Tm (Care Quality Commission)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 696.37 Tm (Audience:)Tj ET /F2 12 Tf BT 1 0 0 1 234.56 696.37 Tm (General Public)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 673.54 Tm (Further copies from:)Tj ET /F2 12 Tf BT 1 0 0 1 234.56 673.54 Tm (0870 240 7535)Tj ET /F2 12 Tf BT 1 0 0 1 335.41 673.54 Tm (\(telephone order line\))Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 652.59 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 638.01 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 623.42 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 78.9 w 25.8 581.46 m 563.3 581.46 l S 0.001 w /F2 12 Tf BT 1 0 0 1 34.05 605.84 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 591.27 Tm (Copies of the National Minimum Standards )Tj ET /F2 12 Tf BT 1 0 0 1 303.94 591.27 Tm (Care Homes for Older People can be )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 576.68 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 562.1 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 547.53 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 526.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 509.36 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 494.79 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 480.2 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 34.16 w 25.8 460.61 m 563.3 460.61 l S 0.001 w /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 455.08 Tm (Helpline:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 420.92 Tm (Telephone:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 1 0 0 1 147.95 420.92 Tm (03000 616161)Tj ET /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 389.27 Tm (Email:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 1 0 0 1 99.55 389.27 Tm (enquiries@cqc.org.uk)Tj ET /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 357.61 Tm (Web: )Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 1 0 0 1 88.63 357.61 Tm (www.cqc.org.uk)Tj ET /F2 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 327.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 299.21 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 28.35 276.5 Tm (We want people to be able to access this information. 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All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. All Rights Reserved) readonly def /FullName (Verdana) readonly def /FamilyName (Verdana) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -88 def /UnderlineThickness 59 def end readonly def /FontName /Verdana def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-30 -207 1447 1000} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /middot put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B Tc gPUcOx {OqqQF4-UټXODU8o\kswKami%ޗﶥB$S/1LW~'T^<T4PX+ԯ({A34.KUĖn%*R_g!g(F4%ٸD K~ɕy8e!lcx# |< -}^^i(XlŨ3K a[y3E7Oz,߉1N6+Pj)cpS-mR\7߃Ra0bRTl,SQYKO׏C8y'߭sU5d}DҰMۭT[I[(㏭AK9%+,E B`6P( :8|NoYo>XImF;:Bŀÿ Kt,!fa"X0*Im Srߋ{8w;Ҵ+DIZy41Żp m`Z# 2;7aޗ8~$6<+p Uk!i͢m~~ I[z)*a0wmNQ ^\تw?@ċ=0}Ơ6YWUfo&|*aGѤrvʧ:q9h@) 6u%sBo$N?J6(Ah:m~\ZXݐ^NR(>^;:i~f6{'Y &'W|-}犁$$S Cp`Ӎ+Wǧ`q4{W_E&9YXs1sZQ<*`(SaD~e 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:48:26 2008 % Converted from TrueType font 'TIMES.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Times New Roman) readonly def /FamilyName (Times New Roman) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /TimesNewRomanPSMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-77 -216 1009 877} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B TcJ6*]h[zeKq)ƷW0jlBIf14%B[tnqNOדe{fC;1I^7^r5=[ySwF 5ZUͧ@;J7{Phx ғ*⿅΅V1lCd3Dk9+ ~Iic*x 2YC.eKgt_"t!Ztb$~iS[xdw +P7)%g9/-awT=JK/{ Q'y!kA,7 Α$?H}Om"s*5aks*HRUufn6i?kɝ=-0X%lϧQ4ݡ`rџ~D&#&:t]=.ok &DZђԺŠRq [j@3a*42K]sjϖjG_n 4Ϛ5. *Ly^w`ܮ64r/:!?u:};ߜ`dӤJY2R'wbTCI2CRNY2uD-.Y9y:2Cʸ`ͻq5dBpQŰ: TimM;f ]+ozY0,(Fh^ GirY E W| -R̵vVP ce޾'zH+1= PU~}fIa 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