Archived: Deepdene Care Centre

Our observations of staff practice showed that people were receiving effective, safe and appropriate care, which was designed to meet their specific needs. We saw that people felt comfortable in approaching staff and asking for assistance. People were relaxed and content in their surroundings. Staff engaged positively with people using the service to encourage them to communicate their consent, wishes and choices.

People who used the service told us they were happy with the care and support they received. One person told us, 'Staff are courteous and very helpful and I give them all a good name.'.' Another person said, "The food is very nice and staff support me, I like it here everybody is friendly.'

We spoke with some relatives of people who used the service on the day of our inspection. One relative said "I couldn't ask for better, they are wonderful". Another person told us 'My relative is very comfortable here.'They told us that they would feel confident to raise a complaint should they need to do so.

Staff told us that they had received regular training and that they felt confident to carry out their roles and meet the needs of people using the service.

There were enough qualified, skilled and experienced staff to meet people's needs.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

People told us that there were enough staff and they were nice and treated them well.

Two people who wanted to speak to us together told us that they had no complaints and felt the staff would be approachable if they did. They felt safe at the home. They said the staff were lovely, there were enough staff and they were always nice and willing to help when they needed support.

One person told us he had no complaints but would make one if he did. He said that the staff were good and there were enough of them but sometimes they take a while to settle in.

One person and their relative told us they could raise any concerns they had, felt safe at the home, there were enough staff so as not to have to wait for support and the staff were caring and looked after them well.