Archived: The Hospital Group - Nottingham Clinic

We spoke with one patient. They said, '[They are] Brilliant, I have had a few different surgeries and the staff always go above and beyond.'

We found that patients experienced care, treatment and support that met their needs and protected their rights. We also found that patients were protected from the risk of abuse, because the provider had taken all reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that staff were supported to deliver care and treatment safely and to an appropriate standard. We also found that the provider had an effective system to regularly assess and monitor the quality of service that patients received. We found that patients were protected from the risks of unsafe or inappropriate care and treatment because appropriate records were maintained.

We found that patients were treated with dignity and respect and received care that met their needs. We found that patients were safe; however we found that not all staff had received recent safeguarding training.

We found that staff received induction; however, staff did not receive regular appraisal and training. We also found that the provider did not take sufficient steps to assess the quality of the service being provided.