The Care Quality Commission

Archived: Nurse Plus & Carer Plus UK Ltd

Arch 3 - The Studio Turkey Mill, Ashford Road, Maidstone, Kent, ME14 5PP (01622) 756348

Provided and run by:
Nurse Plus and Carer Plus (UK) Limited

All Inspections

15 May 2012

During a routine inspection

At the time of our inspection the agency was only providing one home care package, the registered manager said it was intending to expand this part of the business.

We spoke with members of staff at the office and on the telephone, and with a representative of a person who had experience of using the agency.

The comments we received were all positive. They included that care was given safely, staff were punctual polite and respectful, and told us that staff had a good understanding of people's needs. Care was delivered flexibly and the office communicated well.

Staff told us they received the training they needed and felt well supported.

11, 12 April 2011

During a routine inspection

People told us that they received the care and support they needed and they were happy with their carers and the standard of care received. Care plans were followed and the agency was responsive when they needed to contact them.

We saw from information on documents and feedback forms that people and their representatives had filled in and returned to the agency, that they felt able to raise any concerns, that issues were responded to and action was taken to address any concerns.