Archived: Lifeline Redcar Prevention Service

Updated 4 August 2017

Lifeline is a registered charity and a national provider of drug and alcohol services since 1971. The organisation has 35 services across England registered with the CQC. On 2 June 2017, the charity went into administration.

The commissioners for Lifeline services are Redcar and Cleveland Council, who commission care based on local need. Lifeline provides services in the Redcar and Cleveland area from five locations, three of which are registered separately with CQC.

Lifeline Redcar Prevention Service is one of these locations and is registered to provide the following regulated activity:

• Treatment of disease, disorder or injury.

Lifeline was in the process of appointing a registered manager however, this has ceased due to Lifeline being in administration.

The service provides community care for people with substance misuse problems. The services provided to clients are:

• Harm minimisation and needle exchange.
• Testing for blood-borne viruses.

We re-inspected Lifeline Redcar Prevention Service on 13 June 2017, to follow up on the regulatory breaches detailed in our inspection report dated 13 January 2017. The regulatory breaches were as follows:

• Regulation 10 HSCA (RA) Regulations 2014 Dignity and respect - The service’s premises did not always meet the needs of all clients accessing the service and enable staff to maintain clients’ privacy and dignity.
• Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment - The service did not assess the risks to all clients and plan to manage those risks.

Updated 4 August 2017

We do not currently rate independent standalone substance misuse services.

Following our last inspection in July 2016, the provider was required to make improvements to comply with two regulations as follows:

• The service’s premises did not always meet the needs of all clients accessing the service and enable staff to maintain clients’ privacy and dignity.
• The service did not assess the risks to all clients and plan to manage those risks.

The 2016 inspection report was published in January 2017. We carried out a focused inspection within six months of the published report and found that the provider had improved the service.

We found that:

• All clients’ records included a risk assessment.
• Staff completed all risk assessments on an updated standardised format, which allowed more detailed information to be recorded about the client.
• In line with Lifeline’s policy, staff had prepared plans to manage risk where it was medium or high.
• Managers completed a full audit of all client records in January 2017. After that, a team leader checked and signed off all new and updated risk assessments.
• The service had changed the internal layout of its premises to make two rooms available for client consultations with staff at all times.

This means that the provider was no longer in breach of regulation.

Updated 13 January 2017

Inspected but not rated.