Archived: Lifeline Redcar: South Bank Hub

Updated 4 August 2017

Lifeline is a registered charity and a national provider of drug and alcohol services since 1971. The organisation has 35 services across England registered with the CQC. On 2 June 2017, the charity went into administration.

The commissioners for the service are Redcar and Cleveland Council who commission care based on local need. Lifeline provides services in the Redcar and Cleveland area, and delivers these from five locations, three of which are registered separately with CQC.

Lifeline Redcar: South Bank Hub is one of these locations and is registered to provide the following regulated activity:

• Treatment of disease disorder or injury.

  Lifeline was in the process of appointing a registered manager however, this has ceased due to Lifeline being in administration.

  The service provides community care for people with substance misuse problems. The services provided to clients are:

• harm minimisation and needle exchange

• testing for blood borne viruses

• vaccinations for Hepatitis B & Hepatitis C together with counselling before and after testing

• psychosocial interventions individually and in groups

• care coordination

• specialist prescribing including community detox

• family and carer work

• provision of police approved courses for people arrested as drunk and disorderly

• assessment

• criminal justice work

• complimentary therapies.

We re-inspected Lifeline Redcar: South Bank Hub service on 13 June 2017, to follow up on the regulatory breaches detailed in our inspection report dated 13 January 2017. The regulatory breaches were as follows:

• Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment - The service did not always complete risk assessments in sufficient detail and update them as required to reflect changes in risk. Risk management plans were not always personalised and did not clearly show when clients were high risk.

Regulation 15 HSCA (RA) Regulations 2014 Premises and equipment - The first floor of the building was dark and in general need of redecoration. The lighting on the stairs was dim and made it difficult to see the area adequately.

Updated 4 August 2017

We do not currently rate independent standalone substance misuse services.

Following our last inspection in July 2016, the provider was required to make improvements to comply with two regulations as follows:

• The service did not always complete risk assessments in sufficient detail and update them as required to reflect changes in risk. Risk management plans were not always personalised and did not clearly show when clients were high risk.

• The first floor of the building was dark and in general need of redecoration. The lighting on the stairs was dim and made it difficult to see the area adequately.

  The 2016 inspection report was published in January 2017. We carried out a focused inspection within six months of the published report and found that the provider had improved the service.

  We found that:

• All clients’ records included a risk assessment, which contained clear, concise and personalised information.

• Staff recorded more detailed, quality information in the client risk assessment using an updated standardised format

• Staff had prepared plans to manage risk where risk was medium or high in line with Lifelines policy.

• Managers completed a full audit of all clients’ records in January 2017. Following the audit a team leader checked and all new and updated risk assessments.

• The landing and staircase area on the first floor had been redecorated and the lighting had been improved.

  This means that the provider was no longer in breach of regulation.

Updated 28 December 2016

Inspected but not rated