NAViGO Health and Social Care CIC

Community mental health survey 2023

Published 18 April 2024

This survey looks at the experiences of 14,770 people, across 53 NHS trusts, who received specialist care or treatment for a mental health condition between 1 April 2023 and 31 May 2023.

Questions included in the survey consider support while waiting for care, experiences of different aspects of care and treatment, crisis care, and involvement in care.

Between August and December 2023, individuals from each participating NHS trust were invited to take part in the survey. Responses were received from 249 people at NAViGO Health and Social Care CIC.

• Support while waiting

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.4 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Mental Health Team

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.4 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Somewhat better than expected

• Planning care

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.7 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Involvement in care

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.3 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Somewhat better than expected

• Medication

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.9 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Talking Therapies

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.6 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Crisis Care Support

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 5.3 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Crisis Care Access

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.4 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Somewhat better than expected

• Support with other areas of life

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 4.1 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Somewhat better than expected

• Support in accessing care

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 5.2 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Respect, dignity and compassion

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.2 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Overall experience

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.2 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Somewhat better than expected

• Feedback

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 3.1 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

About these scores

Most questions are grouped under the section in which they appear in the questionnaire.

We asked people to answer questions about different aspects of their care and treatment. Based on their responses, we gave each NHS trust a score out of 10 for each question (the higher the score the better).

Each trust also received a rating of ‘Much better’, ‘Better’, ‘Somewhat better’, ‘About the same’ ‘Somewhat worse’, ‘Worse’ or ‘Much worse’:

• Much better: the trust is much better for that particular question compared to most other trusts that took part in the survey
• Better: the trust is better for that particular question compared to most other trusts that took part in the survey
• Somewhat better: the trust is somewhat better for that particular question compared to most other trusts that took part in the survey
• About the same: the trust is performing about the same for that particular question as most other trusts that took part in the survey
• Somewhat worse: the trust performed somewhat worse for that particular question compared to most other trusts that took part in the survey
• Worse: the trust performed worse for that particular question compared to most other trusts that took part in the survey
• Much worse: the trust performed much worse for that particular question compared to most other trusts that took part in the survey.

More detailed information on the methodology is available in the technical document on the Community Mental Health Survey page.

Where a section score is not present (‘Overall score unavailable’) this is due to a question(s) being missing from that section (‘Not applicable’) meaning that no section score can be produced. Questions have been excluded where too few people answered a question (less than 30 respondents). This is because the uncertainty around the result is too great.