23 January 2014
During a routine inspection
We also spoke with a District Nurse on one of our visits who said that the liaison with Red Kite was good and there was 'a strong sense of partnership'.
We found carefully selected, well trained, conscientious staff who wanted to deliver a safe service tailored to meet people's individual needs. We found that planning and co-ordination was effective and back-up was available for staff who needed additional support. We observed an induction programme that was taking place and the participants spoke highly of the training and said that the 'learning was exceptional'.
We also spoke with four relatives and one said 'they really are very good and there is always someone there to talk to if you need them. They give me the reassurance that someone is there when I can't be and they offer companionship.'