The Care Quality Commission
  • Hospital
  • Independent hospital

SpaMedica Gloucester

Overall: Outstanding read more about inspection ratings

Suite 2, Sanctus House,1 Olympus Business Park, Quedgeley, Gloucester, GL2 4DH (0161) 838 0870

Provided and run by:
SpaMedica Ltd

All Inspections

During an assessment of Surgery

Date of assessment 01 August to 12 September 2024.

Spa Medica Gloucester provide a refractive eye service for people in Gloucestershire. We conducted an evidence-based, desk top assessment of the hospital due to receiving information of concern. We assessed 4 quality statements across responsive and well led key questions and have combined the scores for these areas with scores from the last inspection

At this assessment we found there were systems to support staff and help them to raise concerns or provide comment to managers and executive leaders. Patient feedback was welcomed and reviewed by managers and staff. Processes supported an inclusive staff culture within the hospital but not all staff felt this was effective.

During an assessment of the hospital overall

Date of assessment 01 August to 12 September 2024.

SpaMedica Gloucester provide a refractive eye service for people in Gloucestershire. We conducted an evidence-based, desk top assessment of the hospital due to receiving information of concern. We assessed 4 quality statements across responsive and well led key questions and have combined the scores for these areas with scores from the last inspection

The overall rating of SpaMedica Gloucester remains outstanding. At this assessment we found there were systems to support staff and help them to raise concerns or provide comment to managers and executive leaders. Patient feedback was welcomed and reviewed by managers and staff. Processes supported an inclusive staff culture within the hospital but not all staff felt this was effective.

1 November 2022

During a routine inspection

We have not previously inspected the service. We rated it as outstanding because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided care and treatment based on national guidance and evidence based practice. Managers monitored the effectiveness of the service which consistently achieved good outcomes for patients. Outcomes for patients were significantly better when comparing to the national average. Managers made sure staff were competent in their roles. Staff worked well together for the benefit of patients, provided advise and information on living well and supported them to make decisions about their care. Key services were available seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers. There was a strong patient-centred culture and staff created a welcoming and safe environment for their patients. Patients were overwhelmingly positive about how staff treated them.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback which was consistently positive. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.