About the service Woodview Care Home is a care home providing personal and nursing care for up to 60 people aged 65 and over some of whom are living with dementia and mental health conditions. Woodview Care Home accommodates people across two different units, each which have their own adapted facilities. At the time of the inspection 32 people were living at the service.
People’s experience of using this service and what we found
Woodview Care Home was a newly registered service but had previously been part of a larger care home which had reduced in size as part of their on-going improvement programme.
People were cared for by trained staff who knew people’s needs well and understood how to keep people safe from the risk of harm and abuse.
There were enough staff to safely support people and staff worked well with other professionals and organisations to ensure people received timely and effective support.
People received care and support in a dignified way which was tailored to meet individual needs. People and their relatives were consulted about their care needs and people knew how to make a complaint.
The management team were visible and approachable, and staff felt supported in their roles. The management team had worked with a number of professionals and external organisations to improve the quality of care people received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first time the service had been inspected.
Why we inspected
This was a planned inspection for the first rating of the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.