Aston House

Aston House provides accommodation and personal care for up to 16 people who have mental health support needs. People who live at Aston House may need a long-term home or be planning to move towards a more independent way of life. At the time of our inspection there were 15 people living at the home.

People’s experience of using this service and what we found

People’s care and support was not always monitored and reviewed regularly to ensure staff had the most current information in order to support people.

The home environment required urgent repairs due to a leaking roof which had caused damp patches on walls and ceilings. The provider had taken action and repairs were due in the next few weeks.

The provider had a framework to monitor performance and drive improvement. This included the collection and analysis of data as well as regular audits. These systems however had not identified all the issues that we found at this inspection.

People’s medicines were managed safely. Medicines were being administered to people in a safe, respectful and caring way. Safe practice was carried out to reduce the risk of infection. Staff followed good practice in relation to wearing personal protective equipment (PPE).

Staff had received training, but many were due for the refresher training to ensure their knowledge and practice remained up to date.

People’s choices were respected by staff. Staff supported people to maintain their independence. People were encouraged to continue with their hobbies and interests. People had access to information on how to raise a complaint.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service under the previous provider was Good (published 14 November 2018).

Why we inspected

We received concerns in relation to staffing and management of the home.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.