Updated 31 October 2022
Calderdale Recovery Steps is a community substance misuse service providing care and treatment for people who misuse substances in Calderdale in West Yorkshire. It is part of a large national charity called Humankind. The service provides treatment and recovery services to adults and young people. This includes, pharmacological and psychosocial interventions, recovery activities including groupwork and also individual sessions. The adult service is co-located with a recovery organisation in the centre of Halifax and the service for young people takes place in various locations across the catchment area. The adult service also has a number of satellite clinics across the catchment area.
The service was first registered with the CQC in April 2018 to provide one regulated activity: treatment of disease, disorder or injury. There was a registered manager in post when we inspected the service, and this is the second time we have inspected the service since it was registered. When we last inspected the service, in January 2019, we found it good in all the domains, and good overall.
The service was not required to have a controlled drugs accountable officer in place, but they did have a person within the organisation to oversee controlled drugs governance arrangements and report any controlled drugs related incidents.
We carried out this inspection because the provider told us they had moved the service to new premises.
What people who use the service say
We spoke with seven clients, including two from the young persons’ service and four carers. They all told us staff were compassionate, caring and went out of their way to provide person centred care and support. Clients thought that generally, all staff they came into contact with were helpful, responsive and flexible in the way they delivered services. Clients from the young persons’ service said, ‘it was a really good place’ and staff gave them lots of practical help and advice about living a healthier lifestyle. They also got a lot of support with physical health issues. Overall, people felt that staff listened to them and they were involved in their treatment. Clients told us they liked the building and that it was a safe space for them. They said there were lots of activities on offer and their appointments were never cancelled. The only negative comment we received was that sometimes, there was a lack of private one-to-one space available for keywork sessions.