We carried out a review of the data available to us about Miltoun House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Miltoun House, you can give feedback on this service.
People’s experience of using this service and what we found
People told us they felt safe living at the service and were supported by staff who were always available to them. Staff worked quickly to implement risk management plans when people experienced deterioration in their health to minimise the overall impact of harm to people.
Staff had the right skills and experience to deliver person-centred care to people. Staff received appropriate support and training to do this. Professionals were complimentary about the way staff worked with people to maintain their well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness and compassion and this had led to them feeling valued. People were supported to make decisions about their own care. Their communication needs were clearly outlined in their care records. Staff respected people’s diverse needs and supported them to live their lives in the way they wanted.
Staff knew people really well. This meant they were able to support people in line with their needs, wishes and preferences. People were encouraged to be independent and be involved with all aspects of their care. People were supported to maintain their social contact with relatives, friends and with organisations in the local community.
Quality assurance systems were effective in delivering a good service which supported people with mental health conditions to live fulfilled lives and led to good outcomes. The staff team worked well together to provide a good service; they were responsive to change and willing to take on board new ideas to support improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection. The last rating for the service under the previous provider was good, published on 12 February 2020.
Why we inspected
This was a planned inspection of a new service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.