Cross and Passion Convent

The Sisters of Cross and Passion Convent offers residential and nursing care for up to sixteen people. People who live at Sisters of the Cross and Passion Convent are known as, Sister, followed by their religious name. All the Sisters belong to the same religious order. The Convent is situated overlooking Lytham Green and close to community facilities. Communal accommodation is spacious and individual bedrooms are provided with an en-suite facility. There were nine Sisters living at the Convent who were receiving support at the time of our inspection.

Sister’s experience of using this service and what we found

Sisters were safe and protected from abuse and avoidable harm. The registered manager identified risks, and this was documented to support staff and ensure the safety of the Sisters. Staff followed robust infection prevention and control procedures related to COVID-19 and other infections. Staff were recruited safely and deployed to suit specific needs of Sisters. Medicines were stored and administered as prescribed. The registered manager had systems to learn from incidents to further improve the safety of the service.

Sisters were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Sisters had access to a range of healthcare professionals and services. Sister's diets and preferences were catered for and they enjoyed a variety of food on offer. Birthdays, feast days and special events were celebrated. The chef said, “I work for the Sisters and always ask if the food is alright. It is like a big family here.” The home provided a comfortable and relaxed environment for Sisters and visiting relatives.

Sisters were looked after by kind and caring staff, who were patient in their approach and treated them with dignity and respect. One Sister told us, “I am very grateful to be here.” Staff delivered person centred care and tailored their support to Sisters individual needs, promoting their independence.

Sisters received personalised care that was responsive to their needs and preferences. Activities were planned daily and Sisters could choose whether to participate or not. Sisters we spoke with told us they knew how to make a complaint if they had any concerns. Sisters end of life wishes including their preferred place of care were recorded and respected. All the Sisters were able to offer comfort and support through prayer and companionship when a Sister was at end of life and afterwards.

The management team had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance processes ensured Sisters were able to give their views of the service and improvements made when they were identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 01 April 2022 and this is the first inspection.

The last rating for the service at the previous legal entity was good, published on 29 December 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We found no evidence during this inspection that Sisters were at risk of harm. Please see the safe, effective, caring, responsive and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cross and Passion Convent on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.