We carried out a review of the data available to us about York Branch on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about York Branch, you can give feedback on this service.
York Branch is a domiciliary care agency providing personal care and support to people in their own home. The service mostly provides support to older people. At the time of our inspection there was 40 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe and received person centred care from trained staff who knew them well. People told us staff respected their right to privacy and felt they were able to live independently due to the support staff provided. People were protected from the risk of harm and had individual risk assessments and care plans in place. The registered manager and provider carried out checks to monitor, review and improve the safety and quality of the service.
Staff told us they felt supported in their role and felt that the registered manager was approachable to discuss any concerns. Staff worked in partnership with other health and social professionals to ensure people received the support they required. Staff received training and an induction to ensure they could meet people's needs safely.
There were enough staff to support people safely. Staff ensured people were protected from the risk of infection by following infection control guidance.
People were supported to visit health and social care professionals to ensure health conditions they lived with were managed.
People and their relatives told us staff were caring and compassionate. People were encouraged to share their views on the care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group .
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the provider registered the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology.’ This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.