We carried out a review of the data available to us about ABS Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about ABS Care Ltd, you can give feedback on this service.
ABS Care Ltd is a care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, eight people were receiving the regulated activity.
People’s experience of using this service and what we found
People received a personalised service which met their needs and reflected their preferences. They were involved in making decisions and were consulted about their care. Some of the things people using the service and their relatives told us were, ''I am pleased with ABS Care, they are so helpful'', ''[The registered manager] treats everyone as special'', ''They are wonderful and we couldn’t ask for better'' and ''We are just blessed we found such a good agency.''
People's care was planned and risks to their safety and wellbeing were assessed. The agency reviewed these plans regularly, involving people in these reviews and asking for their opinions. They delivered good quality care which had led to improvements in people's health, the condition of their skin and with social isolation.
The staff felt well supported and had the information and training they needed. They enjoyed working for the agency. The management team carried out regular checks to make sure staff were following policies and procedures.
People had good relationships with the staff and management team. They told us staff were kind, dedicated and caring. Their privacy and rights were respected.
There were suitable systems for monitoring the quality of the service and making improvements. These included clear policies and procedures and regular audits of the service. The registered manager was also one of the owners of this family run business. They had a good oversight of individual needs and worked alongside staff to provide care, support and guidance for people using the service and their families.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since it was registered on 1 February 2021.
Why we inspected
The inspection was prompted by the date of registration of this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.