Abbotsford Residential Care Home.

Updated 7 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Abbotsford Residential care home is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Abbotsford Residential care home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since it registered on 3 March 2021.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with eight people who used the service and one relative. We also spoke with seven staff including the registered manager, one team leader, four care workers and chef. We also obtained feedback from two relatives and one health care professional.

We reviewed a range of records. This included seven people's care records and multiple medicine records. We looked at five staff files in relation to recruitment. We also viewed a variety of records relating to the management of the service, including audits, policies and procedures.

Updated 7 July 2022

Abbotsford Residential care home is a care home for older people providing accommodation and care for up to 24 people. The service provides support to mainly older people some of whom are living with dementia-related conditions. At the time of our inspection there were 24 people using the service.

People's experience of using this service and what we found

The home had a warm and welcoming atmosphere. On the day of the inspection we observed positive interactions between people and staff. Staff engaged with people in a meaningful way. People and relatives praised the friendly atmosphere in the home and described staff as kind, caring and respectful.

People told us they felt safe living in the home. People were protected from the risk of avoidable harm. The service had systems and processes in place for safeguarding people and managing incidents and accidents.

Medicines were managed safely, and people received their medicines as prescribed.

The home was clean, and staff followed appropriate infection prevention and control practices to minimise the spread of infections.

There were enough staff to assist people. People's needs were assessed to make sure their care could be provided by this service.

People were supported to eat and drink and to maintain a healthy diet. Menus were planned to include people's food preferences. People were supported to access appropriate healthcare services.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

People were supported by staff who knew people's personal and individual needs well. People received individualised support that matched their personal preferences. There was a range of activities in the home to support people's social inclusion.

The home had good working relationships with local health and social care agencies to support the needs and well-being of the people who live there.

The registered manager had good oversight of the home and an open culture was evident. Staff spoke positively about the registered manager and told us that she was caring, approachable and supportive.

Monitoring and auditing systems were in place to check the quality and safety of people's care. These were robust and were consistently carried out. The registered manager sought feedback from people and relatives and made improvements where necessary.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 March 2021 and this is the first inspection. Prior to this, the service was owned by a different provider.

Why we inspected

This was a planned inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.