Humanity Care and Support Services

Updated 28 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This consisted of one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 31 May 2022 and ended on 08 June 2022. We visited the office location on 31 May 2022. We made calls to the person’s relative and spoke with the registered manager on 07 June 2022.

What we did before the inspection

We reviewed information we had received about the service since their registration. The provider was not asked to submit a provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We reviewed a range of records. This included records related to one person’s care and support and two staff files in relation to recruitment. We also reviewed records related to the management of the service, which included minutes of team meetings and quality assurance checks. We contacted one professional for feedback. We spoke with the nominated individual (NI). The nominated individual is responsible for supervising the management of the service on behalf of the provider. We provided formal feedback to the NI on 08 June.

Updated 28 July 2022

About the service

Humanity Care & Support Services is a domiciliary care service which provides personal care to people living in their own homes. CQC only inspects where people receive support with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection one person was receiving support with personal care.

People's experience of using this service and what we found

The person received safe care and support. Risks to the person’s health and well-being were identified and managed by staff. The person was supported by regular staff which meant they had built a positive relationship with the person.

There was a safeguarding policy and clear procedures in place. The relative confirmed that staff wore appropriate personal protective equipment (PPE) and staff confirmed they had access to PPE when they needed it.

People’s needs were assessed. There was information available throughout the person’s support plans which enabled staff to provide person centred care. The person and their representative had been involved in the care planning process.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff member had developed caring relationships with the person, which respected their dignity and privacy and promoted their independence.

The provider operated effective quality monitoring systems and sought feedback from the person using the service. Spot checks took place to ensure staff were working within the policies and procedures of the service.

For more details, please see full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19 March 2021 and this is the first inspection.

Why we inspected

This was a planned inspection to provide a rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.