Background to this inspection
Updated
10 April 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was undertaken by one inspector.
Service and service type
Bayith Rest Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave one hour’s notice of the inspection because we wanted to check that people and staff were physically well due to the initial phase of the spread of Covid-19.
What we did before the inspection
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We reviewed information we held about the service, such as the previous inspection report.
The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications received since the last inspection.
We used all of this information to plan our inspection.
During the inspection
We spoke with two people living at Bayith Rest Home, three people’s relatives, two staff, the registered manager and a healthcare professional.
We looked at a range of records, including care plans for three people, medicines records, audits and recruitment records for three staff. We spent time sitting with people in communal areas and observed how staff interacted with them.
After the inspection
We received written feedback from a social care professional.
Updated
10 April 2020
About the service
Bayith Rest Home is a residential care home providing accommodation and personal care to up to 12 older people. The home was full at the time of the inspection. The care home is a domestic style building in keeping with the other houses in the road.
People’s experience of using this service and what we found
People received care and support that was safe, effective, caring, responsive and well-led.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Risk assessments were in place which identified possible risks to people living at the home. People’s needs were met by suitable numbers of staff. Medicines were stored safely, and people received their medicines as prescribed. The provider had processes in place to reduce the risk of the spread of infection.
The registered manager assessed people’s needs before they moved into the home. People were supported by staff who had the training and skills to meet their needs. People were supported to eat and drink enough and accessed healthcare professionals. People were involved in the decoration and design of the home.
People, relatives and visitors told us the staff who supported people were kind and caring. Staff ensured people could make choices regarding their daily activities, what they wanted to eat and where they wanted to spend the day. Staff respected people’s privacy and dignity and promoted independence.
People had care plans in place which detailed their needs, preferences, interests and social histories. Staff had received training in end of life care and people were supported to stay in the home at the end of their life, if they wished.
People were offered a range of activities and entertainment. The provider had a complaints procedure in place.
The registered manager and provider ensured there was a person-centred, open and inclusive environment for people to live and staff to work. There was a clear leadership structure in place which included the registered manager, a deputy manager and senior staff. There were processes in place to involve people using the service and to seek their views. The registered manager had an effective quality assurance system in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 12 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.