Foos Care

Updated 30 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 31 August 2022 and ended on 7 September 2022. We visited the location’s office on 31 August 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and the care coordinator. We viewed their call monitoring systems, four staff recruitment files and policies and procedures. We contacted six members of staff and spoke to three people who used the service and two relatives. We contacted a health professional for their feedback on the quality of the service. After the site visit, we viewed four care plans and training documentation for all staff. We also reviewed quality assurance documents in relation to the management of the service.

Updated 30 September 2022

About the service

Foos Care is a domiciliary care agency providing personal care to people living in their own home. The service provides support to older people over and under the age of 65, some people were living with dementia and some had high support needs requiring specialist support with nutrition. At the time of our inspection there were 12 people using the service.

People’s experience of using this service and what we found

People told us they felt safe at the service and their relatives confirmed this. People were kept safe as there were risk assessments covering a number of areas to reduce the risk of potential harm to people.

People were safeguarded from the risk of abuse as staff were able to describe the signs to look out for and how to report any identified concerns.

People told us there were enough staff to provide care to them, and staff from the service arrived on time. Records confirmed staff were recruited in a safe way.

Where medicines were managed by the service, records confirmed people received them on time. People told us staff helped them take their medicines in a timely manner.

People’s care needs were assessed before they started to use the service. People were supported by staff who received a full induction to the service, reading policies and procedures, shadow session and full mandatory training.

People were supported by staff to eat and drink sufficient amounts throughout the day.

People told us they liked the staff who provided their care. People told us staff were kind and caring towards them and respected their privacy and dignity. Diversity was respected at the service.

People’s care plans were personalised, included information about important family relationships and their likes and dislikes.

People told us they were involved in their care and staff would use different forms of communication to include everyone.

There were systems in place to monitor and audit the service. People and staff were encouraged to offer feedback on the service and how it could be improved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 May 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.