We carried out a review of the data available to us about A Star Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about A Star Care Services, you can give feedback on this service.
A Star Care Services is a domiciliary care agency providing personal care to people living in Solihull and the surrounding areas. The service provides support to people over the age of 65 and those living with dementia. At the time of our inspection there were 37 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who knew them well and were able to keep them safe and protect them from avoidable harm.
People had their needs assessed and staff used care plans and risk assessments which were up to date and easily accessible. Staff had been recruited safely and were well trained to provide support to the people in their care.
Medicines were managed safely by competent staff and measures were in place for the management of infection, prevention and control.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people with kindness and respect. They had taken the time to develop positive relationships with people and knew them well.
People and their relatives knew how to complain and knew this was be responded to in a timely manner.
The service was well managed. The provider had a range of checks in place to ensure the service consistently provided good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at the previous premises was good [published on 12 December 2017].
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.