Harley Street Private Practice Limited Also known as Harley Street Private Practice

Updated 2 November 2023

Harley Street Private Practice is operated by Harley Street Private Practice Limited. The service was registered by CQC on 21 April 2021. The service provides day case surgical hair transplant procedures to private patients over the age of 18. The service provided hair transplants using the follicular unit extraction (FUE) method. All procedures were undertaken using local anaesthesia. The service started to see and treat patients from April 2021. Between May 2022 and May 2023, the service had completed 72 follicular unit extraction (FUE) hair transplant surgeries.

The service is registered to provide the following regulated activities: surgical procedures, diagnostic and screening procedures and treatment of disease, disorder and injury.

There has been a registered manager in post since the service registered with CQC.

All patients were self-referrals and privately funded.

The clinic was open on Tuesdays and Saturdays for surgery and Wednesdays and Fridays for consultations. Patients were seen by appointment only. Patients who have had a hair transplant procedure had access to the surgeon via email and a telephone number which they were given following their procedure.

This is the first time we inspected this location.

During the inspection we spoke with the registered manager and the self-employed consultant. We spoke with three patients and examined four sets of patient records.

Updated 2 November 2023

We rated it as requires improvement because:

• The service did not ensure all single use consumables were in date. We found 57 microlance 3 needles which were out of date.
• The service did not ensure all the policies were version controlled and dated.
• Leaders did not run services well or support staff to develop their skills.
• At the time of inspection we did not see evidence of a medication audit trail.
• Medication strips we saw had been removed from the original packaging and placed inside a white box. The box had handwritten information on it.
• There was a lack of understanding and assurance that the risk register had been embedded into practice and was being monitored.

However:

• The service had enough staff to care for patients and keep them safe. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
• People could access the service when they needed it and did not have to wait too long for treatment.
• Staff were focused on the needs of patients receiving care. The service engaged well with patients to plan and manage services.

Updated 2 November 2023

We rated it as requires improvement because:

• The service did not ensure all single use consumables were in date. We found 57 microlance 3 needles which were out of date.
• The service did not ensure all the policies were version controlled and dated.
• Leaders did not run services well or support staff to develop their skills.
• At the time of inspection, we did not see evidence of a medication audit trail.
• Medication strips we saw had been removed from the original packaging and placed inside a white box. The box had handwritten information on it.
• There was a lack of understanding and assurance that the risk register had been embedded into practice and was being monitored.

​​​​​​​​​​​​​​​​​​​​​However:

• The service had enough staff to care for patients and keep them safe. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
• People could access the service when they needed it and did not have to wait too long for treatment.
• Staff were focused on the needs of patients receiving care. The service engaged well with patients to plan and manage services.
• Leaders did not run services well or support staff to develop their skills.