• Care Home
  • Care home

Neville Lodge

Overall: Good read more about inspection ratings

109 Thorne Road, Doncaster, DN2 5BE 07583 635516

Provided and run by:
Riverside Healthcare Limited

Report from 25 January 2024 assessment

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Well-led

Good

Updated 4 April 2024

Neville Lodge was consistently well managed and well-led. The registered manager and the culture they created, promoted high-quality, person-centred care for people. Governance processes were effective and helped to hold staff to account, keep people safe, protect people's rights and provide good quality care and support. The registered manager supported staff to deliver care and support that was safe, integrated and person-centred.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Shared direction and culture

Score: 3

The service promoted co-production of their vision, strategy and culture through active engagement of people and staff.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

Capable, compassionate and inclusive leaders

Score: 3

The management team and staff involved people in the recruitment process for new staff at the appropriate level.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

Freedom to speak up

Score: 3

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

There was a freedom to speak up (whistle-blowing) policy in place which was read and signed by staff. It was discussed within training and meetings. It informed staff that they can go to CQC and the local safeguarding adults team if they are not happy with the response from the management team to concerns raised. There were freedom to speak up champions in the home who supported people to speak up.

Workforce equality, diversity and inclusion

Score: 3

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

The service listened to feedback from staff through quality surveys to ensure they promoted an inclusive and fair culture at Neville Lodge.

Governance, management and sustainability

Score: 3

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

People who lived in Neville Lodge were involved and represented in governance and decision-making processes. People were involved in the recruitment of new staff to support them.

Partnerships and communities

Score: 3

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

The local authority confirmed they were happy with their progress the service had made following their support and assurance visits.

People were positive about the service and conversations with them confirmed they were involved in decision-making conversation about their care and support. Relatives we spoke with were complimentary about the service and the care and support their family member received. They told us support was appropriate and that staff facilitated people to be the centre of their own care and as independent as possible.

The service facilitated and promoted community involvement in the service.

Learning, improvement and innovation

Score: 3

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

A series of audits and reviews are carried out by an external quality manager from the organisation and the outcomes are shared with the registered manager. The provider received further assurance about the quality of service through quality compliance checks and reports.