Brisegene Care Ltd

Brisegene Care Ltd is a domiciliary care agency providing personal care to people. The service provides support to older people, younger adults who may also have a physical disability or dementia. At the time of our inspection there were three people using the service who received personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider did not have effective systems in place to oversee the service and ensure compliance with the fundamental standards. We made a recommendation for the registered manager to review and improve information within people’s ‘as required’ medicine protocols and people’s risk assessments. We made a recommendation for the registered manager to review the services mandatory training to ensure it is in line with best practice.

The service had an open and transparent way of working to ensure the safety of the people using the service. The registered person knew people they supported well and cared about their wellbeing.

The registered manager understood their responsibilities to raise concerns and report incidents or allegations of abuse.

Relatives said people were treated with care, respect, and kindness by the staff visiting them. The service supported people to be as independent as possible. People felt involved in their care and the registered manager highlighted how care plans will be reviewed regularly in the future to meet the needs of the person.

People’s communication needs were assessed, and the registered manager was aware if a person required further support with their communication. People and relatives told us they were aware of how to raise a complaint with the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.