Bradbury House

Updated 18 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 2 February 2022 and was announced. We gave the service one day’s notice of the inspection.

Updated 18 February 2022

About the service:

Bradbury House is a care home that was providing personal care to 40 older people at the time of the inspection. The accommodation is spread over two floors in a purpose built building.

People’s experience of using this service:

People living at Bradbury House received safe care from skilled and knowledgeable staff. People told us they felt safe receiving care from the service. Staff fully understood their responsibilities to identify and report any concerns. The provider had safe recruitment and selection processes in place.

The registered manager and staff worked hard to meet people’s support needs and went the extra mile to provide safe care and support. The registered manager worked closely with the GP and other healthcare professions to ensure the service responded to people’s changing needs safely and effectively. People’s care was personalised and matched their needs, which promoted their wellbeing and improved their quality of life.

Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely, and people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were supported to maintain good health and to meet their nutritional needs.

People told us staff were very caring. Staff consistency enabled people to receive good care from staff who knew them well. The majority of staff had worked at the service for more than 10 years. People had access to a variety of personalised activities to prevent social isolation and promote their wellbeing. Events were provided that matched people’s personal histories and interests.

Bradbury House was well-led by a registered manager who continually looked for ways to improve people’s lives. Staff culture was compassionate and caring and this had resulted in the provision of personalised and individual care. The service had a clear management and staffing structure in place. Staff worked well as a team and had a sense of pride working at the service. The provider had quality assurance systems in place to monitor the quality and safety of the service.

Rating at last inspection:

At our last inspection we rated the service Good. Our last report was published in January 2017.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk