Creative Support - Hampton Crescent

Updated 20 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 23 October 2018 and it was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office.

The inspection was carried out by one inspector.

Before the inspection we reviewed information available to us about this service. The provider had completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed safeguarding alerts; share your experience forms and notifications that had been sent to us. A notification is information about important events which the provider is required to send us by law.

At this inspection we spoke with the registered manager, deputy manager and four support workers. We held a meeting with nine people who used the service who said they would be happy to meet and speak with us.

We looked at two people’s care records, including their initial assessments, care plans and risk assessments. We looked at medication administration records (MARs) where support workers were responsible for administering medicines. We also looked at a selection of documentation about the management and running of the service. This included quality assurance information, audits, recruitment information for two members of staff, staff training records, policies and procedures, complaints and staff rotas.

Updated 20 November 2018

Creative Support Hampton Crescent is an extra care housing scheme for people aged 55 years and over. Creative support provide on site emergency response and planned domiciliary care to people within their own homes in the scheme. At the time of this inspection 27 people used the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People told us they felt safe and well supported by the support workers from the service. The provider followed robust recruitment checks, to employ suitable support workers, and there continued to be sufficient support workers employed to ensure domiciliary care visits were carried out in a timely way. People’s medicines were managed safely.

Support workers continued to receive appropriate training to give them the knowledge and skills they required to carry out their roles. This included training on the administration of medicines and on how to protect people from the risk of harm. Support workers received regular supervision to fulfil their roles effectively and had yearly appraisals to monitor their work performance.

People were supported to have choice and control of their lives and the support workers supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Where support workers prepared and cooked meals for people, people told us they enjoyed their meals.

Support workers knew about people’s individual care needs and care plans were person-centred and detailed. People gave us positive feedback about the support workers and described them as “Excellent, caring and knowledgeable.” We were told the support workers treated people who used the service with compassion, dignity and respect.

People told us that the service was well managed and organised. The registered manager and deputy manager assessed and monitored the quality of care provided to people. People and support workers were asked for their views and their suggestions were used to continuously improve the service.

Further information is in the detailed findings below