We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. About the service
Compassionate Professional Care Services Limited is a Domiciliary care agency providing personal care to adults living in their own homes. The service provides support to older people some of whom may be living with dementia, learning disabilities, autism and mental health needs and people with physical disabilities. At the time of our inspection the service supported 12 people within their home with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs. Staff supported people to take part in activities and pursue their interests in their local area. The service made reasonable adjustments for people so they could be fully in discussions about how they received support, including support to travel wherever they needed to go.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. Staff understood and responded to people’s individual needs. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report on people receiving poor care.
Right Culture:
Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff turnover was very low, which supported people to receive consistent care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 21 May 2021 and this is their first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of right support, right care, right culture and because the service had not been previously inspected since registering with the CQC.
Recommendations
We have made recommendations about assessing risk and making sure risk assessments are in place to protect people where restraint is being used.