2 November 2022
During an inspection looking at part of the service
Parkdale Care Home is a residential care home providing accommodation and personal care to up to 30 people in one adapted building across three floors. The service provides support to older people and younger adults. At the time of our inspection there were 27 people using the service.
People’s experience of using this service and what we found
People were supported safely by staff who understood how to recognise potential abuse and take appropriate action. People had risks to their safety assessed and planned for, when things changed these were updated.
There was enough staff to support people safely and they had been safely recruited to work at the service. Staff were administering medicines safely and following procedures to keep people safe from the risk of infection. Where incidents had occurred, these were reviewed, and learning was drawn from them to share with staff and prevent things from reoccurring.
People’s needs were assessed and planned for in line with good practice. People were involved in their care planning and their needs and preferences were considered. People were involved in making improvements to their environment and we saw the provider was working to continuously improve areas of the home. People were supported by staff who understood their needs and preferences.
Staff had the skills to carry out their roles and were able to demonstrate a knowledge of how people should be supported effectively. Staff understood people’s health conditions and staff worked with other agencies to provide support. Staff supported people to eat and drink and manage any risks, people had a choice of meals and were happy with the quality of the food and drinks they were offered.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had systems in place to check on the quality of the care people received and to monitor this and look for areas of improvement. We found the provider was ensuring a learning culture was in place and working with other professionals.
Rating at last inspection and update
The last rating for this service was requires improvement (published 23 August 2022)
The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced inspection of this service on 27 July 2022. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment, safeguarding people from abuse, consent and governance of the home.
We undertook this focused inspection to check they had followed their action plan and to confirm they now meet legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained requires improvement. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Parkdale Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.