23 and 28 January 2015
During a routine inspection
The inspection was unannounced, and was carried out over two days; 23 and 28 January 2015. The home was previously inspected in September 2014, where no breaches of legal requirements were identified.
Mulberry Manor is a 28 bed nursing home, providing care to older adults with a range of support and care needs. At the time of the inspection there were 12 people living at the home.
Mulberry Manor is located in Swinton, a small town in Rotherham, South Yorkshire. It is in its own grounds in a quiet, residential area, but close to public transport links.
At the time of the inspection, the service did not have a registered manager, although the home’s manager had submitted an application to become registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
During the inspection people told us, or indicated, that they were satisfied with the home, and staff we spoke with and observed understood people’s needs and preferences well. Staff demonstrated that they ensured people made their own decisions and ensured people were offered choices.
We found that staff received a good level of training, and further training was scheduled to take place in the coming months. The home placed a great deal of emphasis on dignity, and some staff were designated as dementia champions and dignity champions.
Throughout the inspection we saw that staff showed people using the service a high degree of respect and took steps to maintain their privacy and dignity. We observed staff supporting people to eat, which they did discreetly and respectfully, ensuring that people had time to eat at their preferred pace.
The provider had taken appropriate steps to ensure that, where people lacked the mental capacity to make decisions about their care and welfare, the correct legal procedures were followed to protect the person’s rights.
The provider had effective systems in place to ensure people’s safety. This included staff’s knowledge about safeguarding, and up to date risk assessments.