Elite Care Services Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

As part of this assessment, we looked at 1 quality statements for the key question of responsive. This was ‘equity in experiences and outcomes’. People were supported to feed back about their care and support on a regular basis which was acted on to drive improvements.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Engaging with people and finding out their views took place in several different ways. There were regular home visits with people where they were encouraged to give their views about the service. People were asked to provide feedback via satisfaction surveys and action was taken to address any concerns. Records confirmed there were annual reviews of people's care where they were asked to have their say about the quality of their care.

Staff told us they had regular discussions with people, both formally and informally to discuss their support and see if they could do anything more for people. Staff knew people well and supported people in line with their preferences and interests. One staff member told us, “We get a quality assurance form every year and so does the person I care for. The registered manager will quite often pop in and see how things are going. I believe that things get changed when issues are raised.”

The service encouraged feedback and involvement from people and their relatives to improve care outcomes. One person said, “I have been asked to give feedback which has always been good.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.