We Care Chorlton

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff understood the importance of treating people with dignity and respect. People told us they were treated with dignity and respect. Care plans contained person-centred information about people’s life history and what was important to them. People and their families told us staff knew people well. Policies and training were in place to support people’s independence. People were supported to be independent. We spoke to 11 staff. Staff were mostly positive about the support they received. They felt valued and supported.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their families provided positive feedback. They told us, ‘Absolutely, they are so lovely with my [relative]’ and ‘Yes, they are very kind and [relative] would say if they werent.’ People who had late calls did not feel respected and shared concerns about the impact of this on their care.

Staff understood the importance of treating people with dignity and respect. They provided examples and demonstrated their understanding during telephone interviews with inspectors. They told us, ‘Yes definitely, this has to happen, you have to respect people, dignity is about being respectful during personal care for example’ and ‘Yes, when I enter, I greet the client, I can’t do anything without seeking consent.’

We received feedback from 5 social workers. No concerns were expressed about the values of the staff carrying out home visits. They provided positive feedback about staff conduct.

People and their families provided positive feedback about the staff. They told us, ‘Staff are very good with my [relative], and they have really got to know him’ and ‘Yes, ‘staff know [relative] really well.’

Senior staff told us they engaged with people to create a care plan based on their needs and stayed in regular contact with people through monthly surveys. People signed and agreed to their care plans.

Policies were in place to encourage care planners to capture person centred information. Care plans contained person-centred information about people’s life history.

People were supported to be independent. People and their families provided positive feedback about the staff. They told us, ‘[Relatives] mobility is poor, but yes, we all help [relative]and ecourage [relative] to do what [relative] can do’ and ‘Yes, staff encourage [relative] to do what [relative] is able to do.’

Senior staff told us staff were trained to promote independence and this was reflected in the feedback we received from people and their families.

Policies and training was in place to support staff to promote independence. Care plans needed to be more specific about areas of care people could complete independently or with prompting and support.

Staff told us the support from the office staff was accessible and responsive. If they needed support, they could access it, when it was needed.

Staff reported a positive working environment. They told us, ‘The office team are very helpful. Yes, I feel valued, and they listen to me and respond to any concerns’ and ‘It is fine. Yes, it is a good company to work for.’

Systems were in place to reward and recognise staff for their work. This included bonuses for carer of the month, consistently good feedback and for improved punctuality. These processes were introduced in August 2024 to help reward and improve staff performance.