Heeley Bank Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had care plans which were concise, detailed and regularly reviewed. People’s care plans were person centred and guided staff to support people in line with their preferences. The service ensured that information from health professionals was included in plans and had processes in place to ensure any changes in needs were relayed to staff promptly, for example in daily handover meetings.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s health needs and clinical observations were completed in line with current guidelines and advice was sought from health professionals when needed. The service engaged with opportunities for development, for example they were working with the speech and language team to deliver additional training and support to their staff.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Processes were in place to ensure that if a person needed to move between services the information in their care plans was easily accessible and could go with them. This included information about medications, allergies and preferences for care and safety. Professionals told us that information given to the service regarding peoples care and support was shared with staff effectively.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People’s care plans included specialist advice and guidance, that had been obtained where people had additional support needs, such as, from the speech and language therapist or the GP. People were supported to access healthcare when needed, either through professionals visiting the service or people being supported to appointments.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Peoples care and support plans were person centred and regularly reviewed to ensure they were up to date. Any changes in people’s needs were notified to staff and health professionals where appropriate, with guidance sought from professionals when needed. A relative told us, “The home have been good at recognising when [my relative] is in pain and referring them for medical support.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s care and support plans considered their ability to consent to care and treatment. Assessments were carried out in line with the Mental Capacity Act, with decisions being made in people’s best interests where necessary. During the inspection, staff were observed to offer choices to people throughout the day and gained the consent of people when delivering care.