We carried out a review of the data available to us about HH Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about HH Care Services Ltd, you can give feedback on this service.
HH Care Services Ltd is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection, there were four people receiving help with personal care. This is help with tasks related to personal hygiene and eating.
People’s experience of using this service and what we found
Relatives were satisfied with the delivery of care and felt their family members were kept safe from harm by care workers. Risks to people such as pressure sores, mobility and nutrition were assessed and there were guidelines for care workers to follow to reduce the risks to people. There were safe recruitment procedures in place and the provider ensured there were enough staff employed to keep people safe, including calls where two care workers were needed. The provider followed good infection control practice.
Staff were given appropriate training and supervision which meant they were competent in carry out their roles. The provider assessed people’s needs and sought appropriate consent from them or their relatives when they first started to use the service. Care workers were aware of the need to support people in line with their wishes, including their dietary and medical needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives and healthcare professionals told us that care workers were caring and treated people using the service with respect. People and their relatives were involved in directing their care and felt that care workers met their religious and cultural needs. Care workers were aware of the importance of encouraging people’s independence and to provide care that was respectful of their privacy.
The provider had systems in place to ensure that care plans were reviewed on a regular basis. People had individual care plans in place which included any areas of support and the steps that staff needed to take to help them. People’s end of life wishes were met by the provider. Relatives told us they had no complaints about the service but were given details of how to raise a concern or complaint if needed.
There were systems in place to monitor the quality of service. These included audits, feedback forms and formal surveys. The registered manager was aware of her regulatory duties including notifying CQC of any reportable incident.
Rating at last inspection
This was the first inspection of the service since it registered with the CQC on 15 June 2021.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk