We carried out a review of the data available to us about Dandais Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dandais Care Limited, you can give feedback on this service.
Dandais Care Limited is a domiciliary care agency registered to provide personal care to people living in their own homes. The service supports older people, some of whom were living with dementia, people with a sensory impairment and people with a physical disability. At the time of the inspection, 3 people were using the service and all were receiving personal care.
People’s experience of using this service and what we found
Staff knew how to safeguard and support people to keep them safe. Enough suitably skilled staff had been safely recruited. Risks were identified and manged safely. People received their medicines as prescribed and staff ensured they followed infection prevention guidance and good practise. The service and its staff team took on board learning when things went wrong.
People's needs were assessed before the service provided them with care or support. Staff knew people's needs well and care plans were reviewed as soon as changes occurred. Staff had received the required training and ongoing support to help them maintain and improve their skills. Relatives and health professionals all confirmed staff had the skills necessary to care for people well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives told us staff demonstrated compassion in the care they provided and knew people's needs and preferences well. Staff gave people privacy, treated them with dignity, respect and promoted people's independence.
People said they were involved when reviewing their care and felt staff were responsive to their changing needs. Concerns were acted on before they became a complaint and compliments were used to help identify what worked well. End of life care procedures and policies were in place should any person suddenly become unwell.
Monitoring and oversight of the service was in the main effective in identifying and driving improvements. The registered manager led by example and had fostered an open and honest staff team culture. People came first and foremost, and they had a say in how the service was provided. Apologies were offered when things went wrong and the provider was open to learning. The provider worked well with other organisations, to provide people with joined up care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 May 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.