Archived: Care Management Group - Craignish Avenue

This inspection took place on 1 September 2015 and was announced. Care Management Group - Craignish Avenue is a supported living service. Supported living services are where people live in their own home and receive care and/or support in order to promote their independence. The service provides support to six people who have mild to moderate learning disabilities, mental health needs, and other associated health needs. This was the first inspection of the service since it registered in December 2013.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People were protected from harm or abuse. Staff provided guidance to people in easy read format to help them understand how to keep safe. Staff supported people and helped raise their awareness about abuse and keeping themselves safe in the home and in the local community.

People told us they would talk to staff if they had any worries or concerns and felt that staff listened to them and were very helpful. Staff understood the principles of safeguarding and were knowledgeable and followed procedures that helped safeguard people.

The service had developed systems that helped identify and appropriately manage risks people may experience, whilst promoting their independence. The provider placed a strong emphasis on person centred care, and checked this was effective when they undertook visits to the service. People were supported to plan their support and they received a service that was based on their personal needs and wishes. The service was flexible and responded positively and promptly to changes in people’s needs.

Staffing levels were deployed to appropriately meet people’ needs and protect them from harm. Recruitment processes were thorough and ensured that staff were suitably equipped and of good character to support people using the service.

Staff were knowledgeable about the people they supported. They had appropriate skills, training and were focussed on providing individualised care and support in a friendly and supportive way. Staff had access to good support and career advancement. The provider had a training and development programme to equip staff with the skills and knowledge they needed to support people effectively.

People were helped to develop independent living skills, staff supported people with developing travel skills and to access the community, and with preparing food and drink. Staff supported people with promoting their healthcare needs.

Staff were kind and compassionate and developed caring relationships with people. People were involved in planning their own care and consulted about their needs, the care arrangements reflected their own views and opinions.

There was strong and effective management at the service. The registered manager had a clear plan for the development of the service and was supported by the provider. There were systems in place to quality assure the service. The registered manager monitored the care which was being delivered and took appropriate steps to ensure people received high-quality care.