JM Kamau Ltd T/A ProField Also known as ProField Care

Updated 8 August 2024

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 18 people using the service. We reviewed 29 quality statements during this assessment covering safe, effective, responsive and well – led. The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Updated 8 August 2024

People and their relatives were happy with the care and support provided by the service. People told us staff were kind and caring, they felt safe using the service and staff knew how to support them. People told us staff wore appropriate personal protective equipment [PPE]. Although not all people were aware of the formal complaints process, they were confident they could contact the office and matters would be dealt with. Staff told us the management team were supportive and approachable and there was a positive culture at the service.