21 July 2023
During a routine inspection
People’s experience of using this service and what we found
People were protected from abuse and avoidable harm. Staff knew how to identify and report any concerns and would be confident in doing so. Risks to people were managed in a way which respected people's rights.
People were supported by enough staff to ensure they were safe. Staff were recruited safely and people's medicines were managed safely.
People were cared for by staff who were appropriately trained. Staff were kind, patient and respectful. People had developed a good, trusting relationship with staff caring for them.
People were encouraged to make their own decisions, which were respected by staff. People, and relatives, were able to express their views and they said they were listened to.
People's care was kept under review to meet their changing needs. People had the health care support they needed.
People, relatives and staff had confidence in the management of the service. There was a clear ethos for the service; to provide good quality, person centred care for people in their own homes.
The provider carried out regular audits, visits and held various meetings to review/share practice and review quality. Complaints, concerns and compliments were used as part of the improvement process for the service.
There was good partnership working with external agencies, other care providers and professionals who supported people's care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 June 2021 (but only started providing care to people in January 2023) and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.