Archived: First Call Community Systems T/A SureCare East Riding

First Call Community Systems T/A SureCare East Riding is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 35 people who received a regulated activity.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Governance systems were in place but they some areas had not been identified. We have made a recommendation about this.

Staff had a good knowledge of people and any risks to their health and wellbeing. Risk assessments were not always sufficiently detailed.

People received all their planned care calls in a timely manner. The provider was actively recruiting, and recruitment procedures were in place. People felt safe with the staff that supported them and safeguarding procedures were in place.

Systems were in place to reduce the risk of spread of infection. Accident’s and incidents were monitored, and reflective practice occurred to reduce the risk of occurrence and ensure lessons were learnt.

Staff received induction and training; however, some records had not been fully completed. Staff felt well supported and received supervisions and spot checks to support them in their roles.

Where appropriate people were supported with their health care needs and their fluid and nutritional intake.

People were supported by kind and caring staff who respected their privacy and dignity. They received a person-centred service from staff who knew them well and were passionate about delivering good quality care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and staff were positive about the support they received from the management team. This led to good care been delivered and good staff morale.

Rating at last inspection

This service was registered with us on 21 May 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.