We carried out a review of the data available to us about Alora Care Service Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alora Care Service Ltd, you can give feedback on this service.
People’s experience of using this service and what we found
People told us they were treated with kindness and respect by their care workers. One person told us “I’m really happy with the service I am getting”.
People received care from care workers who spoke their preferred language and understood their cultural needs. People told us they were involved in planning their care and felt listened to. People using the service gave us examples of how care workers had responded to changes in their needs and provided additional support as required. The service assessed people’s care needs to ensure people received personalised care. People spoke of receiving punctual care from consistent staff that they had come to know well.
People were safeguarded from abuse and poor treatment. The service assessed risks to people’s wellbeing and ensured that people were protected from avoidable harm. There were enough staff to meet people’s needs and care workers were recruited safely to ensure they were suitable for their roles.
Care workers had the right skills and training to support people with regular supervision and observations by the registered manager. The provider made sure that people had the right support to eat and drink and understood people’s health conditions and how these may impact on their care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Managers engaged positively with people who used the service, regularly contacting and visiting people to check the quality of their care. People told us they could always contact a manager and were confident in raising concerns. The registered manager carried out regular audits to make sure that care was delivered safely and effectively. Care workers felt well supported by managers and felt that concerns would be taken seriously and addressed.
The service assessed people’s communication needs and the support people required to communicate, but did not always provide information in accessible formats. We have made a recommendation about how the provider meets the Accessible Information Standard.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 24 May 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.