Seaview Residential Home Limited

Updated 27 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was conducted by one inspector and an expert by experience [ExE]. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Seaview Residential Home is a care home registered to accommodate up to 18 people who need support with personal care. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We did not give notice of our inspection.

What we did:

Before the inspection we reviewed the information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We also considered information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we gathered information from:

• Seven people using the service

• Eight relatives of people using the service

• The registered manager

• Five members of staff

• Six people’s care records

• Staff training and recruitment files

• Records of accidents, incidents and complaints

• Audits and quality assurance reports

Following the inspection, we gathered further information from:

• Two external health and social care professionals

Updated 27 March 2019

About the service:

Seaview Residential Home Limited is a residential care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Seaview Residential Home is registered to provide care for up to 18 people. At the time of the inspection, there were 15 people living at the service, some of whom had a diagnosis of dementia.

People’s experience of using this service:

• People told us they liked living at Seaview Residential Home and felt safe. One person said, “The service here is excellent.”

• There were enough staff to meet people’s needs and they had been recruited safely. Staff received appropriate training and support to enable them to carry out their role effectively.

• Appropriate safeguarding procedures were in place to protect people from the risk of abuse. Staff knew how to report concerns and were confident that anything they raised would be taken seriously by management.

• Medicines were managed safely and in accordance with current regulations and guidance. There were systems in place to ensure that medicines had been stored and administered appropriately.

• People had access to health and social care professionals where required and staff worked together co-operatively and efficiently.

• Staff treated people with kindness and compassion. Staff had developed positive relationships with people and their relatives and knew what was important to them.

• People had clear, detailed and person-centred care plans, which guided staff on the most appropriate way to support them.

• People, their relatives and staff members commented positively about the management of the service and felt that the service was well-led. The provider was engaged with the running of the service and staff and people told us they were approachable.

• The registered manager and provider carried out regular checks on the quality and safety

of the service.

• The service met the characteristics of Good in all areas. More information is in the full report.

Rating at last inspection:

The service was rated as Requires Improvement at the last full comprehensive inspection, the report for which was published on 23 April 2018.

Why we inspected:

This was a planned inspection based on the previous inspection rating.

Follow up:

There is no required follow up to this inspection. However, we will continue to monitor the service and will inspect the service again based on the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk