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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had governance and management arrangements in place, however we identified some issues with some audits for example identified actions were not always completed. The registered took prompt action to address our concerns. The provider was also completing an action plan as a result of recent local authority visit and we could see examples of improvements. There was a positive culture at the service and people were involved in their care and support. People and relatives were positive about the management team and the care staff who supported them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff spoke knowledgeably about their roles and responsibilities and were focussed on delivering good care for people. Staff told us they felt the home was well managed and they received good support to care for people. One staff member told us, “The home is well managed, and I receive the support I need to do my job well.” The feedback from staff was very positive about how the service was managed. The registered manager told us, “I do monthly audits which include, finances, care plans and risk assessments, Staff are also responsible for carrying out audits”.

The provider had governance and management arrangements in place, however we identified some issues with some audits for example medicines were not administered safely and actions identified during audits were not always completed. The provider was working with the local authority and had implemented an action plan which they were completing after a recent visit. We could see examples of actions which had been completed and had been embedded into the service.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.