The Glow Rest Home

Updated 24 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 23 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 24 March 2022

About the service

The Glow Rest Home is a residential care home for six older people. There were four people living in the home at the time of our visit, some people were living with dementia.

People’s experience of using this service and what we found

People and their relatives told us they were happy with the care they received and they were kept safe from harm. Incidents were followed up and the home environment was kept clean from the risk of poor infection control. People received their medicines on time, and we received reassurances that medicines were stored safely after some initial concerns were raised. There were enough staff employed to keep people safe. We have also made a recommendation to the provider to complete a fire risk assessment.

The registered manager was approachable and engaged with people and their relatives. There were limited quality assurance checks that took place to monitor the quality of service, including when to submit notifications to the CQC. We have made a recommendation about this and will follow this up at our next inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received training that was appropriate for the needs of people using the service, however some of this had expired. We received confirmation after the inspection that refresher training had been arranged by the registered manager. Staff did tell us they were supported well. People were supported to access health services and staff supported them to eat well with regular fluids.

People and their relatives said they were cared for and staff respected their wishes. People were treated with dignity and respect.

Care plans included areas of support that people needed help with and included end of life wishes. People took part in activities within the home.

Rating at last inspection

The last rating for this service was Good (published 10 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk