Tawazun Health

Updated 21 August 2023

Tawazun Health is a liver diagnostic service for adult patients based out of a number of Central London satellite locations. The service provides a non-invasive vibration controlled transient elastography scan of patients' livers, as well as general liver health and wellbeing guidance, and can then refer patients to primary or secondary care for further consultation and treatment. The service can provide one off appointments or continuing assessment of liver stiffness. Facilities consist of consulting rooms on the premises of other healthcare providers, and diagnostic equipment consists of a vibration controlled transient elastography (VCTE) device.

As well as providing private appointments for patients the service also provides services for clinical trials.

Tawazun Health provided scans out of several locations in Central London and also in Bolton.

Appointments are carried out by an experienced hepatology nurse (also the medical director and register manager for the provider), who is the only clinician carrying out regulated activities at this time for Tawazun Health.

Updated 21 August 2023

We had not previously rated this location. We rated it as Good because:

• The service was inclusive and took account of patients’ individual needs and preferences. Staff made reasonable adjustments to help patients access services.
• Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced.
• Leaders used systems to manage performance effectively. They identified and escalated relevant risks and issues and identified actions to reduce their impact.
• Staff actively and openly engaged with patients and the public to plan and improve services. They collaborated with partner organisations to help improve services for patients.
• The service controlled infection risk well. Staff used equipment and control measures to protect patients, themselves and others from infection.
• The service provided mandatory training in key skills to staff and made sure training was completed.
• Staff understood how to protect patients from abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.
• The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders.
• The service had staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and to provide the right care and treatment.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs.
• Staff gave patients practical support and advice to lead healthier lives.
• Staff kept detailed records of patients’ care and treatment. Records were clear, up-to-date, stored securely and easily available to all staff providing care.
• The service planned and provided care in a way that met the needs of local people and the communities served.
• Staff supported and involved patients, families and carers to understand their condition and make decisions about their care and treatment.

However:

• On inspection we identified some policies that were out of date or did not have dates to identify when they were created.

Updated 21 August 2023