• Care Home
  • Care home

Westview House

Overall: Good read more about inspection ratings

Ward Road, Totland Bay, Isle of Wight, PO39 0BD (01983) 753813

Provided and run by:
Island Healthcare Limited

Latest inspection summary

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Background to this inspection

Updated 28 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was conducted by two inspectors and an expert by experience [ExE] on the first day and one inspector on the second day. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The ExE had experience of care for older people and those living with dementia.

Service and service type

Westview House is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Westview House is also registered to provide domiciliary care in people’s homes, at the time of the inspection no-one was receiving this service.

The service had a manager, but they had not yet been registered with the Care Quality Commission, although an application to do so had been made. Registered managers and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before the inspection we reviewed information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection-

We spoke with seven people who used the service and six relatives of people about their experience of the care provided. We spoke with nine members of staff including the provider, the manager, the chef and care workers. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included seven people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service, including quality assurance processes, policies and procedures.

After the inspection

We looked at staffing rotas and training records. We reviewed the evidence gathered during the inspection. We spoke with two professionals who regularly visited the service.

Overall inspection

Good

Updated 28 August 2019

About the service

Westview House is a care home registered to provide accommodation for up to 38 people. The service provides specialist care to people living with varying degrees of cognitive impairment. Some of the people at Westview House had complex needs. At the time of our inspection there were 28 people living in the home. Westview House also provides a home care service for people living in the community, although at the time of the inspection no one was receiving this service.

People’s experience of using this service and what we found

People and their relatives told us they were happy with the care provided and staff were caring and compassionate. We observed that staff were kind and treated them with respect.

Risks to people were assessed and minimised and people were protected from the risk of abuse. People were supported to take their medicines as required and there were suitable systems for ensuring the home was clean and equipment was safe for use.

Staff were recruited safely, and there were sufficient numbers of staff to keep people safe. Staff had received appropriate training and support to enable them to meet people’s needs.

Staff demonstrated a commitment to providing person-centred care based on people's preferences and wishes. The staff team knew people well and had built trusting and meaningful relationships with them. People and their families were involved in planning how they wished to live their lives, and the service ensured that care was always personalised to meet the needs of each individual living there.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, patient and responsive to people's needs. People were treated with dignity and staff respected their privacy

People were supported to engage in a variety of activities of their choice. Activities were available in the home and out in the community.

The provider had systems and processes to monitor quality within the home. The manager understood their regulatory responsibilities and shared information when required.

People, their families, staff and external professionals all told us that the provider and manager were supportive, and the home was well led.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 8 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.