The inspection was carried out on 18 August 2015 and was unannounced.
High Lea House, Oswestry is registered to provide accommodation with personal care for up to 29 older people. There were 21 people living at the home on the day of the inspection.
There was a registered manager in post who was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The home was last inspected on the 14 October 2013 and was found to meet the regulations. At this inspection we found that they continued to meet the requirements of the regulations.
People felt safe and there were enough staff to meet their needs. Staff had received training on how to keep people safe, they knew how to identify signs of abuse and who to report any concerns to. Staff had access to detailed care plans and risk assessments and were aware of how to protect people from harm. Risks were managed appropriately promoting people’s choice and independence.
Staff knew how to deal with accidents or incidents and these were overseen by the registered manager who took appropriate action to reduce the risk of reoccurrence. Checks had been made to ensure new staff were suitable to work with people living at the home before they started work there.
People received their medicines safely and when they needed them. The provider had systems in place to ensure ongoing safe management of medication. People had access to health care professional as and when they required.
People’s nutritional health needs had been assessed and they were given a choice of what they would like to eat and drink. People told us they enjoyed the food and we observed they were given support where required.
People told us that staff were kind and caring and there was always someone around to help them. People were treated people with dignity and respect and their independence was promoted. Relatives found staff friendly and approachable and felt that was nice atmosphere at the home
Staff sought people’s consent before they supported them and encouraged people to make decisions for themselves. Staff knew people well and were aware of their needs, preferences, likes and dislikes. People were able to choose how they spent their time and staff respected their choice. People told us they got the chance to go out on occasional trips and that they enjoyed these events.
People and their relatives had not found reason to complain but were confident to speak with staff and management if they had any concerns or complaints.
The register manager had systems in place to gather feedback and monitor the quality of care provided.