Bellstone Residential Care Limited

Updated 23 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 February 2021 and was announced. We announced the inspection to check we would not be hindering any planned COVID-19 vaccinations being carried out and to ask the service for specific information regarding if there were any people using the service who had a positive test for COVID-19 and to ensure we were working within the provider’s procedures for infection control and COVID-19.

Updated 23 February 2021

Bellstone Residential Care Limited is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This service does not provide nursing care. Bellstone Residential Care Limited accommodates up to 22 older people in one adapted building. There were 20 people living in the service when we inspected on 12 January 2018. This was an unannounced comprehensive inspection.

At our last inspection of 8 February 2016 the service was rated Good. At this inspection we found the service remained Good.

There were two registered managers in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service continued to provide a safe service to people. This included systems designed to minimise the risks to people, including from abuse, in their daily living and with their medicines. Staff were available when people needed assistance. The recruitment of staff was done safely. The service was clean and hygienic.

The service continued to provide an effective service to people. People were supported by staff who were trained and supported to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Systems were in place to assess and meet people’s dietary and health needs and for people to maintain good health and have access to health professionals where needed. The environment was well maintained and suitable for the people living there.

The service continued to provide a caring service to people. People had good relationships with the staff. People were consulted about the care and support that they received.

The service continued to provide a responsive service to people. People received care and support which was planned and delivered to meet their individual needs. People were supported to participate in meaningful activities. A complaints procedure was in place. There were systems in place to support people at the end of their life.

The service continued to provide a well-led service to people. The service had a quality assurance system and shortfalls were identified and addressed. As a result the quality of the service continued to improve.

Further information is in the detailed findings below.