Rest Assure Care Ltd

Updated 19 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was conducted by one inspector.

Service and service type

Rest Assure Care Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 6 May 2022 and ended on 10 May 2022. We visited the location’s office on 10 May 2022.

What we did before the inspection

We looked at all the information we held about the provider, which included information they provided us when they were registered.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with one person who used the service and the relative of another person as well as two care workers by telephone. We met the registered manager.

We looked at the care records for three people, records for three members of staff and other records used by the provider for managing the service. These included meeting minutes and audits.

Updated 19 May 2022

About the service

Rest Assure Care Ltd is the only location for this privately owned care agency. They provide personal care and support to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, five people were using the service.

People’s experience of using this service and what we found

People using the service and their relatives were happy with the care they received. They had been involved in planning and reviewing their own care. They were able to make choices and felt their needs were met.

Staff were well supported and trained. They had the information they needed to care for people safely.

The provider assessed people's needs and risks to their wellbeing. They created personalised care plans.

There were suitable systems for managing the service which included dealing with complaints, incidents and safeguarding alerts. There were a range of policies and procedures and staff were familiar with these.

People using the service, their relatives and staff felt able to speak with the registered manager and give feedback about their experiences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since they were registered with us on 2 June 2021.

Why we inspected

The inspection was planned based on the date the service was registered with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.