The Care Quality Commission
  • Care Home
  • Care home

Archived: The Aylsham Manor

5a Norwich Road, Aylsham, Norwich, Norfolk, NR11 6BN (01263) 733253

Provided and run by:
Mr & Mrs C Denis

Important: The provider of this service changed. See new profile

All Inspections

22 May 2013

During a routine inspection

The people we spoke with during this visit said "I cannot fault the care and help I receive." "The last thing I wanted to do was give up my home and moving here was hard but I have settled well and now know it was the best for me." "The staff are lovely, kind and respectful. The manager is always around and nothing is too much trouble." "I like to get up early and go to bed early which is not a problem. I am happy here."

We found people were suitably supported and that their care plans were in place and up to date for staff to follow.

The medication procedures for ordering, receiving, administering and recording were checked by us and we found that the home carried out these procedures correctly and safely. However, the medication storage room temperature could be improved upon to ensure medication was stored at the recommended temperature.

We looked at the equipment used within the home to assist people with their day to day lives. We found that there was enough equipment that it was serviced and maintained correctly and that faulty equipment was dealt with appropriately.

The home dealt with complaints when they arose. People told us they would talk to the manager if they had any concerns and know they would be dealt with. We had not received any complaint about this home.

6 July 2012

During a routine inspection

During our visit we spoke with several people using the service and a visiting relative. People told us that they liked living in the home. One person said they 'couldn't find a better place' another said 'staff are very nice'. People told us that they were involved in the decisions about their care and felt well supported by staff. A relative told us that the service always kept them informed about their relatives care and any changes to their health or wellbeing. This person also told us that they were aware of their relatives care plans and had been involved in planning their care.

People said that staff supported them with their care needs, they felt well cared for and that their needs were being met. One person said that they had their health needs met and staff would call a doctor if they needed one. A visitor said that they felt their relative was well cared for and that their health and care needs were being met.

One person we spoke with told us they always felt safe and would know who to speak to if they were concerned about anything.

People we spoke with told us that they were asked what they thought about the service and how they would like their care to be delivered. A visitor said that the manager was approachable and they could talk to them if they needed to raise any issues about the service.