Archived: Hope Lodge Limited

Updated 18 March 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4 and 5 February 2016 and was unannounced.

The inspection was carried out by one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert had experience of services for young people with autism and learning disabilities.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information available to us about the home, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law. We also reviewed local authority inspection records.

During the inspection we spoke with two people using the service, three relatives and two members of staff. We looked at care plans for three people, training, recruitment and induction records for five members of staff and reviewed the local authority’s most recent inspection report. We looked at records for medicine administration, team meetings, surveys, internal audits and minutes of team meetings.

Updated 18 March 2016

This inspection took place on the 4 and 5 February 2016 and was unannounced.

The service provides accommodation and personal care to three people with a learning disability and autistic spectrum.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe from the possible risk of harm. Risk assessments were completed to ensure that the environment was safe and that people were protected from any avoidable risk of harm. People’s behavioural needs had been identified and appropriate measures were in place to help staff to manage behaviour which might have a negative impact upon others.

All pre-employment checks were carried out by the provider who ensured that staff were recruited safely before commencing their role. The provider had a safe system for the management and administration of medicines.

Staff received training which was appropriate to their role and had a comprehensive induction when they commenced employment. Staff understood the mental capacity act and associated deprivation of liberty safeguards (DoLs) and sought consent from people before providing care. Staff received regular supervisions and performance reviews so that they were competent in their roles. People were involved in choosing their menus and were supported to eat a balanced and healthy diet. People’s healthcare needs were met. The service worked closely with other professionals to ensure that people had the correct support to maintain their health and welfare.

People were treated with dignity and respect and cared for by staff who knew and understood their needs. People and their relatives were involved in the decision about their care and support.

People had their care needs assessed, reviewed and delivered in a way that mattered to them. They were supported to pursue their social interests and hobbies and to participate in activities provided at the home. There was an effective complaints procedure in place.

People and their relatives had their views sought by the service and were involved in the planning of their care and subsequent reviews. The service held residents meetings, sent satisfaction surveys and worked closely with other agencies involved in people’s care to ensure that they were satisfied with the service received.