30 January 2017
During a routine inspection
At the last comprehensive inspection on 30 July 2014, the service was rated Good overall. At that time we made a requirement relating to checks of staff to make sure they remained suitable to work in a care service. When we carried out a focused inspection in May 2015 we found improvements had been made but we were unable to change the rating at that time as we needed to see this was sustained. At this inspection we found the service remained Good and the improvements to staff checks had continued.
People felt safe and secure in the home. Any risks to people’s health and safety were assessed and managed. There were enough staff on duty to assist people in a timely way. The staff had been checked and vetted as suitable to work in care services. People’s medicines were managed in a safe way.
Staff felt well trained and competent in their roles. People and relatives said staff were good at their jobs. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible. People said the meals were good and they were assisted with their nutritional well-being. The home made sure people had access to health services when they needed them.
People and relatives felt staff were helpful and friendly. They treated people with dignity and respect. People were encouraged to make their own daily choices and retain their independence.
People received care that was individual to their needs. Staff were familiar with people’s preferences and well-being. There was a range of activities for people to join in, both in the home and in the local community.
The registered provider and registered manager had run the home for many years. People felt the service was well-managed. There was an open culture in the home so people, relatives and staff felt able to comment on the service. The registered manager and staff carried out checks of the quality and safety of the service.
The service met the relevant fundamental standards we inspected and provided a homely environment for the people who lived and worked there.
Further information is in the detailed findings below.